Cancellation and Waiting Policy

Cancellation, waiting-time, delay, and no-show terms vary by trip and must be included in the written quote before the customer confirms the booking.

Cancellations

Customers should request cancellations as early as possible using the same contact method used for booking. Any applicable cancellation charge or deposit treatment will follow the written terms accepted for that trip.

Waiting Time

Included waiting time and additional waiting charges must be confirmed in writing. Airport pickup timing may depend on flight arrival, baggage collection, terminal conditions, and the agreed pickup method.

Changes and Delays

Customers should promptly report flight changes, delays, added stops, route changes, passenger changes, or additional luggage. Changes may affect vehicle availability and price.