Terms and Conditions
Effective date: August 1, 2026
These terms apply to all bookings and services provided by BookLaxDriver (JIATAI LOGISTICS LLC.), a licensed California TCP transportation company (CA TCP #TCP0043147-A). By booking a ride, you agree to these terms.
Booking and confirmation
A booking is confirmed once payment (or deposit) is received and you receive a written confirmation from our dispatcher. Please provide accurate pickup and drop-off details, flight number, passenger and luggage count, and any special requests when booking.
Pricing
Prices are flat and quoted per vehicle. Route prices are one-way from LAX to the selected destination unless stated otherwise. The Cadillac Escalade ESV is offered subject to availability and confirmed at booking. There is no surge pricing and no hidden fees; the price shown at booking is the price you pay.
Payments
Payment is processed securely through a hosted Stripe, Square, or other approved secure payment page. For your safety, never send full card numbers, CVV/CVC codes, passwords, bank credentials, or recovery codes through website forms, WhatsApp, text message, WeChat, or email.
Cancellations and refunds
You may cancel free of charge up to 24 hours before your scheduled pickup for a full refund. Cancellations within 24 hours of pickup and no-shows are non-refundable, subject to the final booking terms shown at checkout.
Airport pickups, flight tracking, and wait time
For airport arrivals, we track your flight in real time and adjust your pickup for early arrivals or delays at no extra charge. Complimentary wait time begins from your flight’s actual landing time: 45 minutes for domestic arrivals and 60 minutes for international arrivals. After you land and collect your luggage, please keep your phone available and follow your driver’s instructions to the designated LAX passenger pickup area.
Waiting time and extra stops
Additional waiting time beyond the included allowance, extra stops, and oversized or special luggage may incur additional charges and should be arranged in advance where possible.
Passengers and luggage
Each vehicle seats up to 6 passengers with 6 standard suitcases. Exceeding the booked passenger or luggage count may require a larger vehicle at additional cost or result in declined service. Child seats are available on request and must be pre-arranged.
Conduct and safety
Seat belts are required at all times. We may refuse or end service for unsafe, unlawful, or abusive behavior, or for passengers who pose a risk. Cleaning fees may apply for damage or excessive mess caused to the vehicle.
Delays and liability
We provide licensed, insured transportation and make every effort to arrive on time. We are not liable for delays or losses caused by events beyond our reasonable control, including traffic, weather, road closures, flight delays, or other force majeure events. To the extent permitted by law, our total liability for any booking is limited to the amount paid for the affected ride.
Changes to bookings
Changes to time, route, stops, passenger count, luggage, vehicle, or flight details may affect availability and price and must be approved in writing. Please contact us as early as possible to request a change.
Governing law
These terms are governed by the laws of the State of California.
Contact
Questions about these terms? Email booklaxdriver@gmail.com or message us on WhatsApp at +1 (702) 882-2810.